THE LONG AND WINDING ROAD WITH MERCEDES BENZ .

THE LONG AND WINDING ROAD WITH MERCEDES BENZ / FINANLY ADIEU

Good Day Reader . This is episode 4 of my Mercedes Benz saga . I can now bid you adieu . However I believe I need to give credit where credit is due.

THANK YOU TO THE FOLLOWING :

1. The Technical Manager at ROLA SOMERSET WEST . After 3 months of "another 6 weeks , another 6 weeks ". He informed me that the Left Tail light had not been ordered since the Right tail light had been ordered and fixed in late April . There was no such order listed on the computer for the factory faulty one. Why the Auntie in charge of ordering parts at the Service division in Somerset West just did not confess and say "I am sorry I forgot "-- on 2 x occasions --- my saga of 4 episodes with MB would never have been written. We all forget - we are all human -- and why in heaven's name could MB South Africa also just not say to me -- That part is not listed to be ordered - and this is what you have to do -- this entire frustration would never have ensued . It is called ACCOUNTABILITY -- yes our parents teach us that aspect of life and hopefully further education teaches people to be accountable --- alas I fear not . And along with accountability comes integrity , both seriously lacking in today's world.

2. I must extend my gratitude to the Service department of Garden City Shelly Beach . I explained my tales of woe to the Technical Manager ( Andre ) -- he told me -- "don't worry I will sort it out ". Within 2 days the tail light was at Shelly beach , the following day an appointment was booked for the car and I now have 2 brand new complete tail lights. No factory fault ( so far ).

3. I would also like to extend my gratitude to the two ladies who work for the Service Division in Garden City MB Shelly Beach . Very professional ---" I will call you back "---- and they actually called me back unlike MB South Africa and Rola Motors MB Somerset West. They are most helpful and pleasant people to deal with. ------ a stellular performance ---- Thank you.

I have never known an organization whose employees spend so much time attending meetings --- every person I needed to speak to "was in a meeting --- he / she will phone you back " and of course that never happened -- or they were in training . Oh my soul -- I believe that Rola Somerset West and MB South Africa should ask for their money back from the people giving the training courses. Training ! I do not know what you were training -- change the menu next time -- two items on the Agenda ACCOUNTABILITY and INTEGRITY.

--- and yes I believe that we should not forget that South Africa only consumes 3.5% of the entire Mercedes Benz consumption . So do I believe that Malaysia --- is that where the GLE is manufactured ? -- why would they bother with a tail light for Africa ?

---- and again finally , I thank Hellopeter for the platform which irate and annoyed consumers can use to vent their frustrations . In my case case I believe I had a legitimate complaint --- I am pretty sure there are some consumers out there who just "vent " with no substance to cause.