The Best or Nothing - Really???

<p>"THE BEST OR NOTHING" or so they say!!! Really, I could not agree with that at all and I have only been driving my GLC for 3 months and it has fault number 3 and must go in for repairs for the third time. The service we received from the sales person was unbelievable, and that is where it ended. My car had a rattle in the first month, took it in and eventually found the clip to the back seat was not aligned. After a few days I could hear something rolling around in the car. Took the dealership more than a week to make arrangements to collect the car and when returning it handed me a large bolt and said they found it rolling in the aircon duct!! I asked if they replaced it, as they obviously couldn't have replaced the one he was handing to me, and he said, no, it was just a random bolt rolling around. My husband was not impressed and he did not believe that there would be bolt rolling in the duct that did not come out from somewhere. He wrote to Merc SA on 15 February after I called in for the e-mail address and turn around time, which they said is 48 hours. 9 days after writing to yourselves I followed up and only then did we receive a reply that you agree with the findings of the dealership, and that without even calling me or inspecting my car. How on earth do you agree with the findings without inspecting the car or speaking to the client? Now, issue number 3. The rubber in my boot has come loose, this is causing my boot not to close unless I slam it. I found the other day I had to pull over on the side of the road as my car indicated my boot was not closed. I am totally disappointed and disgusted by my purchase. I have been driving BMW'S for the past 20 odd years and after my husband purchased his ML350 and was happy with it I decided to change. We have a consumer act and I am now calling on that act to protect me with this unsafe car full of faults. I want Merc to live up to their slogan, The Best or Nothing, I definitely did not get the best, so I would prefer nothing. Take you car back and refund me what I paid. That is all I want at this stage. PS The reason for social media now is because you do not get back to me on my e-mails.</p>