Terrible Service from Mercedes

<p>Took my car in to Mercedes Northcliff in August 2016 for service, leather on steering wheel is getting worn and the inteeligence lights does not work (3rd Time). When I fetched the car, the car was not even washed. Furthermore, the service manager promised to get back to me and did not. I called Mercedes Benz South Africa and complained about the lack of service, no feedback received. When asked about the steering wheel, the service manager advised that they have sent photos to Mercedes SA and awaiting feedback. Today I called Mercedes South Africa, complained that the intelligence lights are not working for the 4th time in a year, the consultant (Akshay Kaylaser) was rude and stated that I should take the car to another dealership. I stated that I have taken the car in 3 times already for same problem, she says there is nothing he can do. Refused to put me throught to Lance Mooney or Livi Naidoo (Managers). Attitude and service from the consultant was pathetic. I requested information regarding the steering wheel and was told that the complaint is closed and there is nothing he can do. We pay so much for the vehicle and when things go wrong Mercedes is not willing to take responsibility. This is my 3rd Mercedes and the worst service I have received so far. The consultants and service advisors do not care about the brand. Maybe its time I considered switiching brands. Mercedes do not take their customers seriously. How is it poossible that they cannot rectify the lights after 3 attempts. Try driving a car at night when the lights and indicators suddenly stop working and you have taken the car 3 times in already. I am utterly disgusted.</p>