Taken Advantage Of...

What a disappointing experience!!

I took my car to Mercedes Benz Constantia Kloof for an annual service, they came back with a quote which included my back indicator/brake glass being replaced. I gave them the go ahead to complete the service.

On my way home from collection my right indicator was not working, I phoned them the next day and was told to bring my car back so they could see what had happened. Mercedes proceeded to keep my car for 4 hours on the second day, leaving me without transport for 2 full days, only for them to call me to tell me that my entire Indicator system had gone and that I would need to replace it costing me an extra R5500.00 .

My natural response was that I could not believe that it was just a coincidence that the day they had worked on my indicator the system just had to have stopped working, when I told the sales assistant this his response was that "these things happen".

I informed them that I would not be bringing my car back to them. I asked my father (a chartered accountant) to please look at the indicator system to see if he could see what had happened. It took him a total of 2 minutes to find a loose wire and another 5 minutes to reattach it so that my indicator was working again.

THIS IS AFTER THE WORKSHOP HAD MY CAR FOR 4 HOURS!!

The entire experience could of cost me an extra R5500.00 if I had not followed my instincts. I take my car, which is out of maintenance plan, to a Mercedes Dealership to avoid this type of customer service and to ensure I am not taken advantage of, a lesson well learnt!!