Substandard quality leather seats and dealership walking away from their responsibility.

We bought a Mercedes 220 CDI with leather seats in 2017 assuming we will get German excellence. You can imagine our surprise when the drivers side leather seat started to disintegrate at 75 000 km and 3.5 years later. To have this fixed Mercedes charged us R5 500 to replace part of the seat (not the entire seat), and even paid for part of the costs themselves, therefore actually acknowledging that it was bad quality (most likely their mark up on the seats). To our disappointment Mercedes only replaced the back part of the seat. We requested that the full seat be replaced but our request was declined. One would expect that when paying in excess of R700 000 for a car that you would be provided with proper service but instead we we received substandard service which is obviously not acceptable from a reputable manufacturer such as Mercedes.

We have tried to resolve this issue several times with the Menlyn branch and Head Office but to no avail.

This kind of service will make me think twice when considering buying a Mercedes in future!!!