Stranded without transport

<p>I am very disappointed with the service I got from Mercedes Benz (customer care and Orbit Worcester). My car couldn't start on Tuesday 11/10/2016 and I was in Worcester that is +;- 120km away from home I called the 0800 number and they arranged for a technician and a guy called me and arranged a tow truck for my car to be taken to the dealer Orbit. I went to the dealer and I was helped by the guy called Alvin and he told me that his technician/ electrician was busy on the car and they have to do a diagnostic test so they can find out. I said to him I don't have transport to go back home in Cape Town and he said he doesn't have a m/ vehicle and he will organise someone to take me home and the following day he will let me know what is wrong with my car. I said it cool it only one night and I will get my car. The following day (Wednesday 12/10/2016) he called me to tell me what is the problem and it will take 21 days for the part to be delivered so what I need to do is to call customer care again and ask them to get me a vehicle that I can use in the main time. I called customer care and spoke to Gugu and she told me things don't work like that, the dealer must call them and organise with them however she will ask the lady that does rentals and also liaise with Alvin to get me a vehicle. I waited still no help. Thursday 13/10/2016 I thought let me be cool maybe I am rushing they will call me and no one called until I called and Gugu was going to call me back. Friday 14/10/2016 I called Alvin from Orbit and I asked him what is happening and he said Sherry declined the request as she said it not an emergency it a part issue and I asked I don't have a car and my car is with you what do i do now and for me to go to work I have to use Uber because I am a shift worker and I am night shift and Uber is costing me R185 a trip plus I need car to move around weekend. I called again to try and get Sherry for explanation. I spoke to the lady by the name of Linda and put me on hold for 20min then she told me Sherry is saying she cant talk to me but the request has been declined, she also told me that the dealer said I was happily dropped home and I said I am fine and I still asked why do I have to pay such a lot of money to drive that car and it still covered under the plan but I am not getting any joy and she said people from Road Side Assist will contact me and they will get me a car. Monday 17/10/2016 I called again and I was told Sherry is not in and I left a message for her to call me. There was no call and then I called again and the gentleman by the name of Themba picked up and I asked to speak to Sherry's team leader and he said Mr L Moodley is in the meeting and he will leave a message for him to call me that was 9:50 and I waited.I also called Alvin and he said he got some part and there is still a prat missing and he let me know and I explained the situation and he said he never said anything to Sherry and Sherry must not use him and lie. At14:00 and I called again and I was told he is not at his desk and surely he will call me. I then called again at 16:20 and I got Themba and he said he will call me back in 5min.<br />There is still no call from anyone from Mercedes Benz and I still stranded with no car and I have no updates on what is happening. No one can tell me if my case is different from other people's case and or if what i am asking for is out of the norm? I just need to know what did I do wrong?</p>