NP
Nicole P

1 reviews | Active since Feb 2019

25 May 2022, 11:39

SHOCKING!!!! STAY AWAY.

If I could give ZERO stars for after sales customer care I would. I have been without my 450GLE for 6 months after a tragic accident. I STILL have no car as MBSA and MB Germany keep supplying the incorrect mirror. This is now sitting on 4 incorrect mirrors!!! MBSA just ignores all communication for us. About a month ago MBSA supp**** me with a rental at their cost. A Toyota Double Cab which is NOT roadworthy as the tyres are run down, the windscreen is so sandblasted I cannot see through it when the sun shines on it. Furthermore there is a BIG WHITE BLOB on the windscreen right in my field of vision. So my 450 GLE was 6 months old at the time of my accident and is worth R2.5 million rand and I get a bakkie with a canopy that isn't even roadworthy to drive!!!!!! And the more you email etc NOBODY cares!!!!! I WILL NEVER EVER DRIVE ANOTHER MERCEDEZ.... stay away. We have now sent an attorneys letter to MBSA. Although our representative at Tzaneen Mercedez has tried his best to try and communicate with MBSA they just ignore him too!!!!

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