Shocking service from Mercedes Benz Rosebank

<p>People involved, Nicole Nel, Allan Johnson and the following people who had actually asked me for service feedback but said nothing throughout the email communications with Nicole. Marco and Koos</p> <p>I booked my car in for a service as well as a polish( i was sold this when i bought the car but it seemd to be a problem now). This started from the actual booking where the booking agent said she doesn't know about the polish but my service advisor will handle it.</p> <p>On the day of the service, i got a call from Allan telling me what they are going to do on the car, all good so far.</p> <p>After giving a go ahead, i head nothing from allan.</p> <p>I was supposed to be picked up from my office by 17:00. He said nothing. I called him and he said he thought i was picked up, ths is now after 17:00. The driver arrived at my office aroung 18:00 and i got to Rosebank way after 18:00. It was so late i had to use the back entrance and everyone had already left the office except for Allan.</p> <p>When i got there i was told that the car was not paint polished. Allan said he will arrange for the car to picked up and polished at a later stage.</p> <p>7 days later i emailed him to find out when this will be done. I got no response.</p> <p>10 days later i got an email asking me about my service experience, i responded and attached an email where i asked for an update - Nothing happened</p> <p>18 days after the day of the service i sent another follow up email about my polish.</p> <p>I then got a series of emails and i was to drive the car back to Rosebank on the 19th day. When i got there, my name was not on the list and my service advisor nowhere to be found. I had expressed that i needed to be at work by 7:30 on that day so after waiting a couple of minutes i left (otherwise i would have been late)</p> <p>I then got to the office and explained what happened. i got a two liner apology and was told to take my car to my nearest branch.</p> <p>I called my nearest branch and cant get hold of the person i am told will be expecting me tomorrow. I emailed Rosebank people again to give me the full details of the person so i can confirm to avoid wastim my petrol again, but this was not given.</p> <p>I have no words to describe the service i have received and very dissapointed that it was handled this way.</p> <p> </p> <p> </p> <p> </p>