Shocking Service

<p>16 months ago i made the biggest mistake of my life. I purchased a c200 from Mercedes Umhlanga. A few months ago my air conditioner stopped working. I sent it in for diagnostic testing and the problem could not be found. Sent it in for the second time and they found the problem......the thermometer was broken. I was told the part will need to be manufactured in Germany and then sent to South Africa. No time frame was given at this point. They provided me with a courtesy vehicle on the 25th March and have yet to fix my vehicle. As off today 3 parts have been put into my vehicle in order to sort out the problem and non have worked. What does one do at this point. I have been pushed from person to person. The dealer principle sends me emails and avoids actually talking to me. I have called him on his cell phone and he has not returned my call. I have left a message at the office for him to call me back and he has not returned my call. One would think that when you dealing with Mercedes Benz you will receive great service and when you deal with a branch in Umhlanga then you will receive even better service, but all I have received it appalling service. You dont leave a client hanging on for so long, for there vehicle. To who ever reads this message .......DO NOT WASTE YOUR TIME PURCHASING A VEHICLE FROM MERCEDES UMHLANGA.YOU ARE WASTING YOUR TIME AND YOUR HARD EARNED MONEY.SUPPORT ANOTHER DEALERSHIP OR BRAND</p>