Shocking, No customer care, arrogant attitude, No legal response

I have had an issue with my Mercedes benz and I have sent the following email and other correspondence to MIOSA & Head Office Mercedes and no solution has been given. Read my story it may have happened to you and you don’t even know..

Mercedes Benz has always had a great reputation for quality and great service. Unfortunately I have not experienced either this quality or great service after purchasing my C220 Diesel in April 2018.

I have to take the vehicle every 2000 – 2500 Km to a dealership to refill the ad blue. I have been to the dealership 6 times from April to date to fill ad blue. I have not purchased a vehicle to be spending more time at the dealership rather to enjoy the vehicle. The offer that Mercedes Benz has offered in relation to the ad blue is unacceptable and inconvenient to me. I would like for Mercedes to put me in a comfortable position for me to enjoy the vehicle as this was my original intent.

After sending the email below on the 17th August; I received a response that Mercedes Benz is aware of a factory fault on my car model. Furthermore in order for Mercedes Benz to take the car back, I would be liable to pay a rate per kilometre on the kilometres already travelled on the vehicle.

I purchased this car for everyday long term use and not on a lease, and have already paid instalments on my vehicle for the time that I have had it in my possession. So I’m not willing to pay again for the kilometres travelled. They don’t want to exchange the vehicle but they rather want me to purchase a new vehicle and taking my existing vehicle as a trade in. This is not what my plans! The offers that they have made is ridiculous. Also I have been greatly inconvenienced due to the factory fault on the vehicle, and as such Mercedes Benz needs to compensate me for this inconvenience for this.

It seems as if I am being penalised for what is essentially a factory fault, as Mercedes Benz does not want to take responsibility and is passing it onto the client.

I would like to be assisted in a manner that befits your image of quality and great service and trust we can resolve this matter.