Shocking customer service from De Wit Ermelo

<p>This is directed at Mercedes Benz De Wits Ermelo.</p> <p> </p> <p>The customer service is shocking. Ever since I purchased my vehicle (CLA 220 CDI, 2014) a year ago, I have had several issues. From defects related to the car (not stipulated before signing the contract) to customer service in general.</p> <p> </p> <p>Of recent, I found out that my rear window demister was not working. This was uncovered due to the cold season hitting Johannesburg. Mercedes-Benz Sandton had a look at the vehicle and found the issue. This was due to the tint damaging the demister lines (tint that I had Ermelo install, included in my financing). The Sandton branch was kind enough to send the diagnosis and quote to Ermelo to repair.</p> <p> </p> <p>After endless back-and-forth communication, Ermelo accepted the responsibility. They now say the labour quote is too high, a quote from Mercedes themselves. They rep**** saying, third party fitment centres would be cheaper. I am not willing to use any third party fitment centre but Mercedes Sandton.</p> <p> </p> <p>These are the issues thus far (I have attached the pictures I could find):</p> <p>- Scratch on front bump. Cut into the paint. (resolved)</p> <p>- Bad tinting done. (resolved)</p> <p>- Stone chip on windscreen (resolved)</p> <p>- Dents on door (not resolved but I let this go)</p> <p>- Rear Window demister issue (not resolved. Sandton would gladly send the pictures)</p> <p> </p> <p>If you have any questions or uncer*****ies, please contact me. I have several email communications where I have had issues with this branch.</p>