Shocking Customer Service

What is this country coming to ? With the current economic crisis not only in South Africa but the entire world , the second biggest financial investment an individual makes in his life is the purchase of a motor vehicle . I at the age of 4 and I am now 52 vowed that one day I would drive a Mercedes Benz . Today after 2 trips to Constantia Kloof branch I am disgusted and shocked by the service offered by Mercedes Benz SA . My 21 year old Mercedes C230 Coupe is in desperate need of parts to get her back on the road , so I can earn a living . I was told that I could not be given stock availability current stock levels or a delivery date , on a few pipes and seals / gaskets that I require . I returned home empty handed and after a phone call to speak to the Dealer Principle and Parts Manager I was assured by the switch board lady someone would return my call . Well it is after 1 am Wednesday morning and I am still waiting . Wishful thinking on my part I guess . Shame on you Mercedes Benz SA shame on your name , reputation and customer service . After more than 21 years or loyalty , trust and faith in your Brand reputation , by choice over all other Manufacturers and my second Mercedes Benz I might add , your customer service has shocked me to the core .