Service plan cancelled during Covid

My car missed its 3rd service by 5900 KM and i was told that my service plan was canceled. It very disappointing that during this tough economic times Mercedes Benz can cancel the service and want me to pay 24 000 rands to reinstate the plan. Currently, I'm paying for a car that I cannot drive and I would have thought this brand would try and make my experience with them a lot more accommodative. When I purchased my car I had the idea that Mercedes Benz would look after me especially in a situation that was beyond my control. Is there anyone from Mercedes who is willing to listen to my story and try and assist me. I was even willing to pay for the missed service if my plan would be reinstated. I am just asking for mercedes benz to assit me in this matter. Driving a mercedes hasd never been this depressing and frustrating.