********** service and harassment

At some stage early this year I transitioned from full time employment to retirement. In view of tedious process prior retirement I requested a payment holiday which was conditional.

The process has since ended, and as advised by MBFS I continue to pay manually, hower the harassment I have faced from them is now unbearable. I use their references to pay however at every month end I MUST provide proof of payment via email and an continually called up to five or more times a month because people are lazy to go through the bank statements and reconcile payments.

To crown it all; you will mail pop and still receive calls. Today I tried raising this frustration with customer care who informed me they can assist and that a manager would call, what a pipe dream- I further met frustration with my request to reinstate the debit order, doing that as well is like extracting a wisdom tooth.