Rudeness from Benz & unhelpful

I am really upset!!!!!!

I brought my Mercedes Benz Registration ******* on the 10th of July 2019.

The car had issues with the Eco Start system. It just stopped working and has probably costed me a lot of money in fuel. I initially brought the car for a service in June and I had mentioned this to your service consultant that goes by the name of Palesa. They failed to fix it on that day hence why I brought it back in on the 10th of July. This was a major inconvenience as now I had to bring the car back in for a 2nd time.

I was told that my front tyres were being worn out on the inside most probably due the wheel alignment being off. Apparently the car would be pulling to the left or to the right and that I was supposed to request that you guys check the wheel alignment.

It seems to me that you guys expect your customer to be the technical experts on these vehicles. I was never ever told that the car must have wheel alignment done at 20000kms, not even by your sales consultant(Nizaam as the Rosebank Branch). Palesa herself admitted to me that this was negligence on Mercedez Benz part and that they would take responsibility for it. Well no one has taken any responsibility for it! My wife voiced her frustration to one your your "technical experts" by the name of Kevin Govender. He was very rude to my wife and shouted at her over the phone. I confronted him about this and he denies it, but I am sure your phone call recordings will not lie. You will even hear Palesa admitting full fault and negligence on behalf of Mercedez Benz. Instead you guys gave me a quote on new front tyres at cost price. You guys had failed to take the initiative to check this, fully knowing the condition of our roads here in Johannesburg.

When I drove the car back, I had let go of the steering wheel to verify if what you guys told me was correct and that the car would be pulling to the left or to the right. The car went straight and there was no pulling on either side. So it amazes me how I was supposed to pick this up to notify you guys . I also noticed that the Eco Start was not working either. This is the main reason why I brought the car in on the 10th of July and it is still not resolved. The car was there from Wednesday the 10th if July 2019, remained there the whole weekend and returned back to me today. Now this begs me to ask the question, what work was actually done on this vehicle?

The other issues I brought the car in for was the following:

Outside temperature gauge reading was incorrect - I still have to verify if this is working. Left Front type pressure sensor was faulty - I still have to verify if this is working as the alst time you guys filled up 3 bars on my tyres!

Your technical consultant Kevin Govender said this is fixed together with the Eco Start. Driving back to work the Eco Start never worked at all! He failed to mention the other issue of the tyre pressure sensor not working for the left front wheel, no feedback whatsoever.

My experience at Mercedez Benz Rosebank has been awful! I will never ever buy another Mercedez Benz again and this is a real shame as I have grown up to love the brand. I had many friends that was going to come to your dealership to buy one as they were impressed with mine, but they have since been put off by my experience.