Routine service

I recently had my own MB C220 CDi serviced at MB centre at Menlyn and quite frankly I am horrified by the subpar level of service that I paid for with much apprehension.. On the day I arrived at the dealership to fetch my car I was made to sit for approximately an hour + before I was even met with a service advisor. I was then asked to be seated once again while my car be fetched. Upon waiting at least another 30min I only received the go ahead to proceed to my car- which at the time was standing at the service entrance area... Frustrated to get my day underway I eagerly attempted to start my car, to no avail however as the car's battery was flat (keeping in mind that the car had just been for a SERVICE). I was then promoted to stand in the sun and waited for a battery to jumpstart my car. Thereafter I departed only to discover yet another negligent mistake. I had mentioned (prior to the service) that there was an annoying rolling object that frustrated me while I drove and simply asked that it be removed during the service interval. You can imagine my disdain when I heard the fami**** sound yet again.... I doubt that MB is to be blamed, rather the actions of one that can so effor