******* at and from Mercedes EAST GATE BRANCH

I have send my car Mercedes Benz -SLK 32 AMG- to have oil leaks repaired to their East gate branch via lowbed transport. After they charged me 16900 ZAR they called and said my car was ready for collection. I drove from JHB to my residence in Margate Natal. When I reached home my car was still leaking oil - just worse than before. Hence I took my car to Merc at South Coast Mercedes.

South Coast Mercedes checked my car and send me their invoice for 19000 ZAR to have the same job done plus radiator change out and tensioner pulley and bearing change out added. Now Eastgate branch refuses to reimburse me for not fixing the oil leaks which it was send for initially- saying they did not work on the oil leak that south Coast Merc is mentioning. My concern is it was send to have the oil leak fixed. They changed different seals and gaskets and the oil leaks are still persistent!!! After they have gladly taken the 17 k ZAR they now refuse to reimburse me for not fixing my car..... Thus all in all the price to fix an ordinary oil leak is at a cost of close to 37 k ZAR.

I have send numerous emails trying to get in touch with their service manager and or the branch manager-Phillip Roodt/Louis Visser. They are not responding to any correspondence as such anymore and even though I can see on my email read receipts that they have seen my emails.

I need someone to assist me in this matter as I personally can not believe that a highly rated brand name like Mercedes could dwell this low in their client service.I would as a matter of fact like placing their email correspondence as well so all can see this. Its a matter of F U jack I have your money now stuff off!!!

In the way the two different branches handle issues it is different from to say day to night. Linda at their South Coast branch constantly updates me on the progress and is great to deal with. However this will set me back another 19 000 odd ZAR for the same repairs done.

They have wrongly diagnosed the oil leak and or did not fix everything... so fault finding and repair is not part of their service at the East Gate branch and they are not interested in any discussions apart from saying they did not work on that particular circuit on the car and that its for me to pay again at South Coast branch. So if you are intending sending your vehicle to East Gate branch expect to send it to another branch again to have all the labor paid again and in fact it would be better to send your pride and joy vehicle to a back yard mechanic as then at least you would be able to take it back at his cost for real repair as such

I would like to know whom I can take this up with as this is the worst service I have experienced ever!!! And believe it or not that they state on the invoice that there is a 12 month warranty on their superior workmanship .... Now how is that for an in excess of 37 000 ZAR joke .... Mercedes East Gate you have dropped the ball here!!! This is not on and I expect you to live up to real Mercedes standards ,,,, not back yard jobs as what you did here!!!

I need my money back as you did not fix my vehicle and planning to take this to the highest level as I told you I would in my email correspondence... own up and join the party .....