Ridiculous service, Imagine telling a customer, "Dont get happy with me" Really Mercedes Benz.

Its unbelievable how the big brands you grew up praising and praying to be associated with can one day totally disappoint you. In that moment you realize behind the big billboards and emblems its PEOPLE and those are great at disappointing.

I made a double payment to Mercedez Benz Constantia Kloof, I was then given a set of documents to submit to process the refund. On the 6th of January I submitted these documents. I was advised it would take 5 to 7 days to process the refund. After 2 weeks I followed up and I was advised the refund took long because Head Office wanted me to sign a document. A driver was sent to me I signed documents on the week of the 18th.

On the 6th of February I sent an email shouting to the consultants who served. On the 7th I was now called by a Steven being advised that the head office has been refusing to pay me because my payment hasn't cleared. I refused and told him that payment cleared on your side surely by the 6th of Jan. He then advised that he will call me back. He called me back and advised that a Christine from head office said they cant release the payment unless I sent my bank statement showing the money going out. I dont have a problem with that but you cant tell me that 30 days later and it was never part of your initial request.

I called this Christine lady and she then said Mercedes is a big brand and we have processes and we are meant to follow processes. NO APOLOGY or anything from her. I then said I understand a company has policies and now im angry not because of your stringent policies but the fact that your policies are not well known and im being told of them 30 days later and I expect much better from such a brand. I was now shouting . Then she says, "Stop right there sir, dont get happy with me" woww who says that in customer service. That is Appalling. Her excuse is this is her 1st time hearing of this case, Avesh/Aveshen the parts manager only advised her this morning.

Need I say after that call my issue is still not resolved. This is so stupid. Even the friend you borrowed money and is giving excuses does better.