Request to the CEO of Mercedes Benz South Africa

<p>To Arno van der Merwe, CEO of MBSA. I have tried through numerous channels of MBSA to highlight my problem with a W205 C250 C Class purchased approximately two years ago and has been met with arrogance from the Customer Service Team of MBSA. I am experiencing poor road performance with my vehicle and a quick incomplete check done by Orbit Motors, Century City find it acceptable which I find unacceptable. It has been agreed upon by MBSA that this poor performance being experienced is a characteristic of this model. I have owned three previous generations of the C Class and have not experienced my current problem before. Could this please receive your urgent attention. I have requested reviews on the social media platform and it seems that this problem is definitely not a characteristic of this model as claimed by MBSA. My query was submitted within the factory warranty period which is now simply being ignored. I have numerous correspondence to this regard. I would like to continue with the brand as I have had great satisfaction over the years due to Mercedes reliability and customer service which has now changed for the worse</p>