provides contradicting feedback

I am supposed to get a refund of wrongful debit from Mercedes-Benz Financial Services, Ronasha Singh came back to me with the feedback that read like \ I have received feedback from the relevant department and they have confirmed that we can reverse the restructure and revert back to the original instalment and mileage.Please confirm if you would still like to proceed"<br> <br> After indicating that I would like her to proceed"