Prestige Make with Zero service

I got this email address from your call centre agent.The reason I did not give him the complaint is that I have to give you insight on my repair issue.

I was in Botswana on a Family Holiday.

On Friday the 19 January 2018 .My vehicle had a loss of power .I took the vehicle in to Naledi Motors Botswana and dealt with the service guy Kaelo.

That very afternoon they called and said to me that they have identified the problem and the problem is. Electro Plate in the transmission and the cost was approximately 18000 Pula.

This is considered a theft part and they needed lots of details which I manged to get so they could order the part.

They requested that I pay a deposit which I did 7500.00 Pula.

I collected the Car on Friday 26 Jan 2018.I paid the balance of the amount and left.

I noticed the vehicle sounding a bit rough and you heard more engine noise.

When I asked Kaelo if everything all plates and parts were put back after replacing the part he said YES.

I took my car in for a service and guess what to my surprise .

"Naledi Motors Gabarone DID NOT REPLACE THE ENGINE ENCAPSULATION PLATES AT THE BOTTOM."

The car is designed such that the plates assist in the aerodynamics and ensures that you do not damage the underbelly of the engine and gearbox.

I have sent Kaelo emails and he does not reply.

All I want is for Naledi Motors to return the three plates with all the bolts and *****s.I will then at my own expense have the refitted.

Attached are photos that the plates were not replaced as well as the invoice for the repairs to the Electro Plate at the Gear box.

Can you please make contact with them and revert back to me ASAPOSS.