Premium Brand, Very Poor Service

I am extremely disappointed in the service I received from Mercedes-Benz SANDTON today.

I booked my vehicle in specifically for an antenna replacement. The appointment was confirmed in advance.

When I arrived, I was informed that the part was not in stock something that should have been checked before confirming my booking and wasting my time.

Instead, I was then presented with a list of unrelated “issues” with my vehicle that I had not asked to be inspected, authorised, or discussed.

This is not only poor customer service, but raises serious concerns around how customers are handled once their vehicles are in the dealership’s possession.

As a South African consumer, I am protected by the Consumer Protection Act, which clearly states that: • A supplier may not accept a booking without the ability to perform the service • A customer may not be pressured into additional work not requested or authorised

To make matters worse, the dealership’s answering service goes unanswered, making it impossible to resolve matters directly.

This experience has been frustrating, time-wasting, and unacceptable for a brand that claims to represent premium service.

I am asking Mercedes-Benz South Africa to please investigate this matter urgently.

#MercedesBenz #CustomerExperience #ConsumerRights #CPA #SouthAfrica