Poor Service from Mercedes Benz Customer Care

<p>After 2 months of struggle to escalate an unsatisfactory complaint resolution with Mercedes Benz Customer Service, I am compelled to turn to Hellopeter. My case has been escalated to Mr. Levi Naidoo, the Operations Manager of Mercedes Benz Customer Service after being logged with the Customer Service Centre on 18 Jan 2017. Nont once have the Customer Centre bothered to give feedback, expecting the customer to phone and follow up, in my case six times to date.</p> <p> </p> <p>He has not responded to an email sent on 10 Feb 2017, and has failed to return my calls via the Customer Care Centre logged on 10 Feb 2017, 17 Feb 2017 and 27 Feb 2017.</p> <p> </p> <p>My local dealership, Mercedes Benz Centurion, via the dealer principal, has also showed no interest in escalating my complaint, leaving it up to me to sort out via the Customer Care Centre.</p> <p> </p>