Poor Service

Mercedes Benz Umhlanga are simply *********** and do not understand the concept of customer service.

I walked in the dealership and logged a fault with the rear aircon on a Mercedes V class. After 1hr my case was handed over to Tracey Murugasen. Without even inspecting the vehicle to assess the fault she advised me that the vehicle needs to be booked in and the earliest is the 6th January.

Requested assistance from the foreman he also advised that vehicle needs to be booked in and the earliest will be next week.

We as customers have invested and paid almost a million rand for these vehicles surely Mercedes Benz South Africa should have some system in place to attend to these faults more speedily . The vehicle has sealed windows in the back with a small opening.. how is one to utilize this vehicle and wait 8 to 10 days before it is attended to. I am sure when it goes in they will advise parts are ex Germany and must wait another 2 weeks.

As a manufacturer it is you responsibility to back up the product and availability of spare parts and components as they under your manufacturers warranty.

This is not the first occasion where this dealership your so called " Mercedes Brand Center " cannot fulfill its obligations. Your regular service bookings should not be impacting the service levels you provide on vehicles under warranty with minor faults.

6year/100000km Premium drive is worthless and useless if the workshops do not have the capacity to fulfill its obligations