Poor Service

Good day Name: Levashan Moodley VIN: WDD***J046714 Make: Mercedes A250 amg line Year: 2018 Mileage: 27000kms

I am extremely frustrated as I have purchased my vehicle in 2018 October. I have experienced issues with the car since 10 – 15000 kms, I reported this to Mercedes benz and they asked me to bring the vehicle in several times. I have been to Mercedes benz pinetown for more that 10 times and my issue has not been resolved. I spoke to the dealer principal who was not helpful at all, There only words every single time is we will get back to you but never do, I will book your car in but same issue persists. I feel annoyed as you employ individuals in a dealership that cannot find a fault and yet they are the experts. Last year in October/ November I was advised to log a complaint with Mercedes benz SA and they said they would get back to me In a week it is gone more than 3 Months and no response. I am now getting a squeaking noise from my steering which started as squeaking breaks, My front and rear discs and breaks were replaced and yet the same noises occur.

David was contacted from Mercedes benz SA again on 18/11/2019 and asked what was going on, He advised me that Ashveer is handling case but no response from him either. I followed up again with David and spoke to Ashveer on 19/12/2019 and still no response. Reference: ***

Please can I be advised on the way forward as I need my vehicle sorted out. Kind regards