Poor Service

<p>I took my GLC250D in for service on Friday 25/11/2016. There was a few faults that i requested to be fixed. I received a call at 16.30 that my car is ready AND THAT THEY ARE ONLY THERE TO 17.00. Came there before 17.00, only helped at 17.15. I understand that you have to wait, but there attitude was you can wait, as long as i don’t have to wait for you. The service advisor informed me that they did not had TIME to do the Wheel alignment as requested. I should bring the car back at another time.. I guess she saw I’m getting upset and promised a courtesy car. Was this just a promise to get me calm at that stage. When i left 2 of the faults was still there, obviously they didn’t fix it, Don’t know the reason for that... Maybe they did not had TIME. I took it back this morning, after waiting for 24 minutes and question like who sold you the car, which i can’t see is relevant, the service advisor told me that the person who organised me the loan car is on sick leave and the sales manager said there is NO loan cars available... Hel difficult to believe at such a big dealer. The car is less than a year old and still under manufactures warranty AND they did not had time to attend to all the work.. so who’s fault is this. Sorry sir, your problem, see what you are going to do as u was promised a loan vehicle and we don’t have so u did not make alternative plans. This is service, and then they still wondering why you buy at other dealers. A while ago i took it in for a noise, the shock was damaged, they had no parts available, i received a call the Thursday that its not ready yet, will be ready tomorrow, Friday again a call it’s not ready yet will be ready on Monday. Tuesday I phone the to ask what’s happening, No sir we told you on Friday it will be ready on Monday. Why did you not come and fetch it. Really!!! That’s what you told me on Thursday also. They didn’t se the need on Monday to tell me its ready for collection.</p> <p>The spare parts service is as good as the service department, I ordered a Mercedes Badge, it took 3 weeks from Germany. am i the only one driving a Mercedes in South Africa?? Two weeks ago a requested a price on a part again, the agent said he have to do a price request and mail me the quote as soon as he receive it, 2 to 3 days. After a week i thought i will make a turn at the dealer. He checked on the system, ok here is the price. No Sorry, no explanation of why he didn’t mail it to me, no nothing.. And Guess what, again 3 to 4 weeks from Germany. It seems to me they don’t keep any parts in stock, even a windscreen have to be ordered, they also don’t keep it in stock.</p>