POOR SERVICE

On Saturday 18 July 2015 at about 08:30,my C200 Kompressor broke down and i contacted Mercedes Benz road side assistance.They only arrived at 15:30,loaded my car on the truck and left me stranded in the Vaal area while i resides in Mabopane Pretoia.I had to contact a Cab to take me home as i was not fami**** with the area.It casts me R2640 as it was almost 350 kilometres that the cab travelled to collect me and take me back home.This morning at 08:20 i contacted Mercedes Benz Head Office to complain and spoke to Sinesh who told me that he will follow up with the dealership and get back to me.Sinesh never gave any feedback and i had to call him again to follow up.Sinesh than had a bad attitude towards me.After a long argument with Sinesh,i managed to contact the dealership myself and spoke Wouter.Wouter told me that they don't have a vehicle to give me while my vehicle is been fixed.I am a long time customer of Mercedes Benz and never had such a bad experience like i had this time around.I am very disappointed in the poor customer service as i now have to use public transport.