Poor Quality Products Usage

I have been having bad experiences relating to Mercedes Benz interior product. Below is the email that i sent them due to the leather seat cover that is torn and cracking.

I would like to raise few issues as a Mercedes Benz driver.

I bought the car in 2015 and its a lovely car to drive. The engine and performance doesn't disappoint.

I have only being disappointed by the interior of the car. Within the 2 years of owning the car here are the things are have experienced and feel that Mercedes needs to pay more attention to them:

1. The silver cover between the chairs in front peeled off and they had to be fixed. My sister who owns the same car had the similar issue.

2. The cover panel on the passengers seat that covers fuse is loose and always falls off.

3, The seat cover on the passenger side is torn and the sponge is showing off like some cheap car. What irritates me is that I ma told to pay for the labor of fixing the seat. If good quality seat covers where installed I could not be facing this within such a short period of owning the car.

I believe Mercedes Benz is a quality brand and must provide quality product inside and outside the car.

To protect the brand please ensure that you partner with quality partners otherwise Mercedes is going to loose customers.

Please improve on the interior by installing quality products as well, don't only focus on the exterior and engine.

I received a feedback that I must pay for the labour of fixing the car seat. This car is not my everyday car I have another car for it to be having torn seat already. Its shows that poor material are used in the Mercedes Benz what saddens me is that this is not a cheap car to be fixing things this early. I am not willing to pay for the labour of poor work by the company they must own up for using cheap staff in such an expensive car.