Poor first impression.

I made a booking for my car on Wednesday the 6th of December with Lucy, explaining the reasons why I took my business away from the Sandton branch, only to arrive at the Bryanston branch this morning encountering the exact same issue.

If a dealership cannot do something as simple as a booking, how can I trust that the work performed in the workshop will be of better quality.

I have also had a poor customer service experience from M2 City with their parts division.

At this stage Mercedes' service has been consistently bad, and apologising for it is simply not enough anymore.

Who is paying for my time and fuel in the search of good service.

Mercedes should start realising that bad service is not only costing them business, but is is also costing their customers money, which apologies don't repay.

If you charge a premium price for service, your service should be premium, otherwise you are not deserving of my money.