Poor Customer service!!

I am having a bad customer experience with your brand. The service and lack of communication from the Mercedes Benz in Pietermaritzburg is appauling. I brought in my car for repairs on the 31st December 2022, til this day my car has not been fixed. They have not even started working on my vehicle. I constantly have to chase for feedback because no one will proactively reach out to me. The service consultant handling my account is either on leave or unavailable I regret taking my car to this dealer!!