Poor customer service

I called MB South Africa to lodge a formal complain about Edgar from MB Centurion. I spoke to a woman called Yolwa. This Yolwa woman asked me to hold the line while she was trying to get hold of Edgar. She then said, Edgar was not answering. She said she would try to get hold of him and find out what the status of the order is and she would call me back on that same day. She did not call me. I called again the following day, I spoke to another woman who asked Yolwa about the query. That woman told me that Yolwa said she would call me after 1 hour. She did not call. I called again today. I spoke to another woman. She then told me that Yolwa said she would call me when she comes back from the lunch. However, as I spoke to the other woman, I learned that Yolwa had not attended to my query. I suppose this is why she keeps dodging me. It is clear Yolwa and Edgar both do not want to assist me. I am really frustrated by these 2 MB employees. Their customer service is extremely poor.