Poor customer service

I took my car for service on Friday 2023/08/18. At 12h00 I was given a qoute of about R10 000, how it got to R10 000 only God knows. Nevertheless I gave them the go ahead. At about 14h00 I recieved another call to say the vehicle will not be ready on Friday but on Monday I will get the vehicle. It's monday 19h20 now and I have not recieved the vehicle, nor have been given an update. I tried their customer service and they were as pathetic as the agents. They said they cannot pick up my name and my vehicle on their system records. Therefore I must send an ID, Vin, tracker records, and contact details so they can update their records. I asked them how is that going to help me get my Vehicle, they said it's the only way they can help me. I then sent the documents, I have not had any correspondence since.

Ohhh before that I tried the agent, i called them 3 times and on the last call I waited 7 minutes trying to get a service agent, the receptionist failed to get her on the phone and tried the service manager, that too was in vain. The lady even tried another superior which cannot be found as well.

This is a disgrace