Poor customer service

<p>I purchased a brand new vehicle and took delivery in January 2015. I am told now that the vehicle is actually a 2014 model due to the fact that the warranty was activated by the dealer in November 2014. This significantly reduces the value of the vehicle and means that my warranty and motor plan will expire earlier that I expected. I have been waiting since the 6th October for one of the sales guys or even the Dealer Principle, Who I sent a mail, to get back to me with a valuation on my vehicle. All this after having issues with a service and a software upgrade.</p>