Poor Customer service

I’m very disappointed in the treatment I received today from Mercedes Benz Pinetown, when you come to buy a car you are given a different treatment from when you have a problem . They all about money ! Today I went to the KZN Pinetown branch because my sunroof had a problem and was Jammed half open , when I got to the parts/service department I was welcomed by Shanack who was my sales man when I bought the car, he told me they will be able to put the car in some machine and close the sunroof temporarily .He then told me to wait for a guy who will be able to assist me , I waited for over 25mins waiting for one this one rude Indian guy because he was busy with someone. When he came to my car he just gave it one look said there’s nothing they can do I need to pay and book my car in in order for them to do anything, he didn’t even try to assist . He was was very rude and if you ask me abit ******. “ his specific words were you gonna have to book it in and it will cost you “. I then decided to leave because I saw that he was not going to assist me , when I got into my car he said so you gonna leave me standing here , and continued talking rudely of which I couldn’t hear because I was leaving .

I’ve bought more than 2 cars from Mercedes and never received that kind of treatment. But I guess it’s different if you bringing money or needing help .

I'm very disappointed in the treatment I received from this Indian guy. I'm 100% sure he would have treated me a different way if I white or Indian .