Poor and inefficient service.efficient

Mercedes-Benz South Africa Poor service<br> <br> <br> On Monday 8th of February 2016 my family and I set of from Pretoria heading to Polokwane CBD in a 2015 Mercedes-Benz C250 equipped with factory fitted 19-inch alloy mag wheels with the tyre size of 235/40 R19 supp**** by Continental <br> <br> about 15kilometers from Polokwane the car displayed a flat tyre warning thus forcing us to pull over into the nearest garage which happened to be shell ultra city just outside of Polokwane.<br> <br> Upon examination of the tyre and attempts to refill the tyre; we realized that the tyre had sustained damage on the tyre wall. I then contacted Mercedes-Benz SA road side assistance. This was around 09:00 AM. <br> The technician sent out arrived an hour later of which by then was around 10:00AM whom came out with no spare wheel or arrangements for a tow track nor an effectively method to assist us after I had expressed that we need assistance with a flat tyre.<br> <br> The technician examined the tyre and within 10-15 minutes was on his way without assisting us in any way whatsoever. He requested that I personally arrange a tow-truck for myself and went on to refer me to a towing company.<br>