POOR and ***** SERVICE:MERCEDES BENZ BRYANSTON

Last Month On the 12th September i experienced the most Terrible and suspicious service from Mercedes Benz Bryanston after i took my car in for Repairs. My car had warning lights for Handbreak the morning of the 12th september of which i called in to mercedes Bryanston to seek advice from my service advisor ,i was then adviced to make a booking and bring the car in.i was then given a date for 14th September which i took the vehicle in and was accepted by the the same service advisor whom i spoke to on the phone and that i always use when booking my vehicles in at the dealer. i got a call on the 15th September from a different service advisor informing me that they had done diagnostic tests on the vehicle and that i am liable to pay for costs to repair because i drove the vehicle with the handbreak on and ignored the warning lights of the vehicles.Which i denied and drove to the dealer to vent about my dissatisfaction. I was given a long story about technical and mechanical jargon which did not make sense, and I was not interested and just wanted the car to be repaired. I went on further to report this matter to MBSA, to date it has not been resolved and my vehicle is still at the dealer. I have been a loyal customer for Mercedes Benz for the past 10years and as of late Mercedes treat their customers as equivalent to TATA and HAVAL drivers. Extremely Disappointed.