PATHETIC SERVICE WITH NO SIGHT OF CHANGE

The service has gotten even worse. The point of entry to end, the journey is absolutely pathetic. There is a lack of energy, passion and dedication. The staff and management assumes that they are doing me a favour. I complained twice, on different occassions about the battery issue on my vehicle. They kept the vehicle over night to charge the battery. When I fetched the vehicle the next day, the light came on whilst on my way. I called in immediately. The re programing had created more issues as the engine stalled in midst of peak traffic.I managed to pull aside and re-started after 10 minutes and continued to get home. Besides all, the service agent throws policy at me and said that they doing their best. What best is this when I was first in the queue at 6, dropped off at my work 10km away at 09h30. I was called to be ready at 3 and fetched at 16h30. When I got your the dealership, the vehicle was not washed with dirty prints all over the bonnet and fenders. Then with a stalled engine. As I type this message, im back at the dealership, nothing had changed. Here from 6 to get the battery issue sorted. It's now at 09h15, waiting for transport. The service is overall pathetic and the head of the dealership is simply doing nothing to address these ongoing issues for years on. Ive made a huge mistake to support Mercedes for over 20 years. Time to change. These issues are not just of recent, it gets worse each time. Each time, I thought that it will improve, no light.