Pathetic service from Mercedes Grand Central Midrand

<p>I recently took my vehicle to the above dealership to have a few issues looked at and get the service done. All was addressed except for the issue with my windscreen washer bottle which i had to return for - I proposed this be done during the next week due to my busy week ahead but the advisor, Desigan Naidoo ( I will refer to him as the advisor to avoid confusion between him and myself having the same first name), suggested the same week as he could close off the job card. He assured me it would be quick and done by midday on Fri and I reluctantly agreed with the view of getting the issue sorted sooner rather than later.</p> <p>On the day the all started well and I delivered the vehicle at 9am and was told it would be ready by lunch, still ok for my commitments and requirements. I received a call at 10:46 where the advisor said it was going to the was bay shortly as the work was nearly complete and that someone would come across to fetch me between 12h30 and 13h00 - all was going well up to this point.</p> <p> When no one arrived i called a and left a message for the advisor to call me back which did not happen - this was around half 1. I eventually did get hold of him at 14h18 and he advised that someone would come through shortly to fetch me. I eventually did get fetched at 15h20( driver called at 14h45 to advise he was coming through shortly) and still had to wait for a few others to be collected eventually arriving at the dealership at around 16h00. The car was not parked outside- ready and waiting as i had been advised it would be in the call received at 10h46 -the advisor was not around and had handed the responsibility to another advisor who had no clue about the vehicle, its issues and my expectations communciated to the original advisor. He had to get the car brought out from the back which took some time. In the interim he advised that he had to get the invoices printed as well as this had not been sorted out as yet. At16h10 I informed him that I was supposed to be at the airport to fetch my parents at16h30. He apologised for the delays(I was upset but not with him as this just seemd to have been dumped on his lap at the last minute) but still could not provide service promptly and i eventually only left there just before 16h30. </p> <p>The ineffeciency and lack of communication is unacceptable - especially as I had not wanted to bring the vehicle in initially and the advisor convinced me to do so. The delays resulted had a significant knock on effect and ruined a significant part of a family weekend which included co ordinating 6 people flying up from Durban for the weekend to celebrate my Dads and Father in laws birthdays.</p> <p>The service received was absolutely shocking and I would definitely not use the dealership again - furhtemore I will certainly spread the word of this experience of poor customer service. EPIC FAILURE MERCEDES!</p>