Pathetic service

I received very poor service from Mercedes Benz South Africa when my car broke down. on 01/02/2022 around 11:00 am I requested roadside assistance as my car was broken down the tow truck only came at 16:30 in the evening yet I was promised that it will come between 1hour to 1hour 45 minutes. I call roadside assist numerous times and they were not getting back to me with an update even after speaking to the manager whose name is Ash I still received no service. I had to arrange my own means to tow my car to Stucky Motors NN. I was promised a rental car by Ash until today he has not contacted me to give me an update. I called him on 02/02/2022 to request a follow up he hasn't given me an update. The service from Mercedes-Benz South Africa I very poor and they are rude. The only thing Ash was concerned about are costs to be incurred by Mercedes than me getting assistance and service on time. Inyanga Motors took their own time as well to dispatch the breakdown. This is the worst service I have received from Mercedes after being with them as a customer from 2012.