Pathetic Service

I received my statement from Mercedes Benz finance. I have noticed it is in arrears and requested a reconsiliation statement. The arrears was for interest that was charged against my account. I did made short or late payments, my account is paid to date. <br> <br> On 5 January 2016 I've send an e-mail to Tshepo Mokgalaka with my query. After no rep**** received I followed up on 11 January 2016 and Tshepo confirmed that the matter was referred to his/her manager, Lesego.<br> <br> Another week went by with no feedback from either Tshepo or Lesego. On 19 January 2016 I have send another follow up e-mail to Tshepo with a read receipt on. I received notification that my e-mail was read, but still no response. <br> <br> On 24 January 2016 another statement received from Mercedes Benz still showing the arrears. This amount increased with interest. I immediately send another e-mail to Tshepo which was read and forwarded to Lesego.<br> <br> Still no response from anyone. A great product, such a pity that the Finance department is highly unprofessional in their dealings. I made numerous calls already and not one of the agents have the knowledge to assist properly.<br> <br>