Pathetic Mercedes Service .

*Poor service* Mercedes South Africa has given poor service . Our car warranty was ending in September, and the last service was due in Septmeber . Mercedes had not emailed us or messages us a specific date of end of warranty , last service is normally done 100000 km . Mercedes sends me messages everyday regarding sale , but not a single message regarding when our warranty is up . We had the knowledge if end of September . Our family was diagnosed with covid-19 end of July and we started developing symtoms one week after each other . It was a difficult couple of months as my mum had prolonged covid . We had called Mercedes to book our service , they had just told us we are out of warranty and there is nothing we can do , to pay cash . We have been Mercedes customers for decades . We have never recieved such pathetic service . No one had informed us of the date of end of warranty , when we explained our situation regarding covid , as we could not leave the house to go anywhere . Everything was being delivered . How can we knowing we in a global pandemic, bring in the car being covid positive, to have a service done . They made us phone countless times without returning calls , bringing our car in on our cost fot diagnostic. Only to tell us there nothing they can . Poor service , incapable staff and pathetic management. It is shocking a well known , aspiring brand cannot comprehend a global pandemic disease . No explanation on why they couldn't complete our final service , which is due to us and was paid for in the complete payment of the car with motor plan .