Pathetic customer Service

Talk about poor customer service! With the brand and the customer service you receive is shamefully disappointing. I brought in a vehicle for service, received updates on stages of service and got an sms saying Vehicle will be ready for collection from 16:00 to 17:00 as it was in washing bay. To my surprise get there at Mercedes polokwane, the service advisor Lameez tell me that the vehicle was in the washing bay and if I am in a hurry she can tell the workshop not to wash it! The was she said It was rude and arrogant.... an hour twenty minutes later it’s still in washing bay. The service manager had told me an hour earlier that the vehicle was going to be ready in 10min! You wonder why one will end up opting to buy a BMW vehicle as the service is way better!