Pathetic Assistance from MBFSSA Call Centre

<p>I have purchased a new vehicle and required to settle my finance with MBFSSA. The settlement amount and the total due on my monthly statement differs. The old vehicle was subsequently settled with MBFSSA. I have called their call centre on numerous occassions to enquire about the difference between the totals given and did not receive a proper explanation to as how the amount was calculated. The common response was that the system generates these amounts. This does not help me as I require to know in detail how the amount was calculated. The call centre agent has then asked me to send an email to the ********** with my query and a consultant would get back to me. I receive an automated response saying that my query would be attended to within 27 working days... REALLY!!!!</p> <p>I then called on two occassions and asked to speak to the supervisor on duty at the MBFSSA call centre. I was put on hold for a short while and then told that she, PORTIA, was unavailable to speak to me. I left my contact details and asked if she could please return my call. It is now a week and she still has not bothered to return my call.</p> <p>I have dealt with Mercedes Benz for the last 9 years and have not experienced such pathetic customer service from them. It is very disappointing to note that customers pay premium costs to purchase their luxury vehicles and receive such appalling service when they require information and assistance regarding settlement amounts and differences.</p>