MS
Marietjie S

1 reviews | Active since Feb 2012

04 Jun 2016, 05:34

Passing the buck

<p>I was rhe owner of a white 2013 Mercedes with 42 000 on the clock. It used to just loose power and stop in the middle of the traffic. It was in the workshop 5 times. 3 times near my home, with no success and twice in Pretoria.</p> <p>in 2015 the workshop promised me it was now fixed Less than a year later, same problem. It stopped in the middle of an intersection, with the message " inoperative, see owner's manual" the owner's manual says see you dealer immediately, which I did.</p> <p>MBSA was more than uselss. They passed it on the the dealer. Germany passed it on to MBSA. I even send photos of the message to them all. They could not find the problem.</p> <p>I could not sell the car myself, because the new owner could make a fatal accident in passing someone or on the highway if this car just stops. The dealer also did not want to give me a letter that the car was fixed, because they did not know the cause of the problem.</p> <p>They offered me two other Mercedes cars, but I had to pay R127 000 for both cars who did not have the same specifications. I said I did not plan to buy another car after3 years, but I now forced to. Because the car is still under guarantee, why must I pay if they cannot fix it. The motorplan was still valid as well.</p> <p>They gave me R270 000 for my car and said my car will be used by their drivers. They refused to pay more, whoch I felt was unfair, because it is a factory default they could not fix. Then they send me an ad where they advertise my car with the default, for R50 000 more! In other words, they loose nothing, but sell a car of which they cannot find the problem to someone else with this default. </p> <p>They would not pay me more or give me a new Mercedes cheaper and I could not sell the car in case someome makes an accident with the car, so I loose all the way. And it is not my fault!!</p> <p>My biggest fear is that someone is going to buy this car, makes an accident in traffic because of the default and cause other people's death. Yet they make a profit of R50 000 and refused to pay me more.</p> <p>The case manager at Head Ofiice did nothing to assist. It youasked him why he does not come back to you, he just said " he was busy". I even spoke to the dealer's manager about the problem and after 2 mails, he does not even answer me. </p> <p>So buyers please be aware, Do NOT buy a 2013 white Mercedes from a dealer advertised for R319 000! You can make a serious accident with that car. I have photos to prove the message on the dashboard when the car just stops and by the grace of God I could avoid a serious accident every time.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

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