No service

I’m very disappointed that every year that I have been complaining about my car that it’s never been dealt with. Since last year the problem was never looked into, now that the warranty is over Mercedes don’t want to take responsibility for the damages that was reported within the timeframe. Instead they want to repair out of ‘Goodwill’ and carry the cost of 75%. Unacceptable!!! Is this how you treat your so called ‘valuable clients’