No flexibility with Warranty

<p>Recently visited MB to have c class serviced. I have a 100 000km warranty and at time of booking it was just under that.</p> <p>Upon arrival of service I was advised that I will be liable for payment as mileage was 300km over.. I disputed this and was told to pay it and that they, Bedford view dealer would try and get my refund.</p> <p>after 2 weeks Wesley Snayman the service advisor called me to advise I action this as he had no joy.</p> <p>i called the 0800 number and spoke to Linda who promised to investigate. After 2 days I called again as I've heard nothing from her I was told that as vehicle was out if warranty I was not going to be refunded!</p> <p>i requested this to be escalated as I cannot believe that a grace period was not been entertained?is this normal practice as surely there had to be some sort of flexibility in terms of parameters?</p> <p> </p> <p> </p> <p> </p> <p> </p>