No accountability, frighteningly bad service

Mercedes Bryanston broke my car and are refusing to take accountability.<br> <br> I took my car to be serviced on 3/12. By the time I arrived home from the dealership, the car sounded like a tractor and wouldn't idle. The car was in PERFECT working condition when I dropped it off at the dealership. I called the dealership in a panic first thing this morning. <br> <br> Short story ... MB didn't bother to let me know what the status of my car is - they refuse to make a plan for a replacement vehicle - the branch is having their Christmas party today so no-one their cares about my issue and I had to hound them to find out what was going on - the car was towed to the dealership this morning but they won't bother to look at it till Monday. <br> <br> Worst service experience in a LONG time. I cannot believe a brand like Mercedes can get it do wrong. Here's hoping that this gets resolved next week but from what I'm hearing so far, this dealership's staff are not empowered to do the right thing for the customer and MB policy is not to take accountability for errors and poor service. <br> <br> On a +ve note, I got helpful service from the Sandton branch when trying to get hold of someone at Bryanston - go there rather.