Motor warranty and repairs within warranty

Also note that the vehicle has been there over a week now, Mercedes Nmi durban didn't even offer us a loan car or even ask how we getting around, Do they really care about customers, No I don't think so, Customer always comes 1st but in this case nobody cares, What does leeway mean, to me as a customer it means grace period allowing you time to book car for service or any other repairs, So sad to see that you guys are going against what your warranty states on service package,

Do customers know this

The only way is to let the public know

By all means this Wil be done if our issue is not sorted we have no choice but to make this heard for future buyers

All social media, newspapers, ombuds motor, consumer watch etc etc

This week has been traumatizing for myself and my wife, with only one car and family, Mercedes does not care about the repercussions on our everyday life and what a hault and strain this has put on us

I have become sick thinking off this day and night, not sleeping, not concentrating at work

DOES MERCEDES NMI DBN CARE, THE ANSWER IS NO

SURELY WE WIL NOT JEOPARDIZE OUR CAR AFTER 4 YEARS OFF REGULAR SERVICES AND REPAIRS DONE BY THE DEALER NOW CAME TO THE END SURELY WILL NOT WANT TO PAY 14K FOR BREAKES ETC ETC AND LEAVE ALONE THE SERVICE COST, WE ARE EDUCATED AND NOT STUPID TO LET THE WARRANTY PERIOD END THEN BOOK SERVICES OR REPAIRS

if only Mr N Maharaj called back to advise us what to do when I called premiere 3 times on that day before the car reached 100 000 km to book a service and no reply UNTIL WE DECIDED TO DRIVE TO THE DEALER AND WALKED INTO N MAHARAJ THATS WHEN THE CAR REACHED OVER 100 000 KM, I EVEN TOLD HIM IF I HAD KNOWN I WOULD OF BROUGHT THE CAR ON A FLAT BED OR HELECOPTER AND HE AGREED AND SMILED IT OFF WHILST WE JUMPED IN THE CAR AND DROVE OFF THINKING ALL IS DONE, AND THEN WHEN MY WIFE KEEOS CALLING PHINDILE TELLS HER BREAKS BE DONE THIS IS BEING DONE ETC ETC, HOW DOES MERCEDES EMPLOY ***** STARIGHT UP ***** IN THE CUSTOMER'S FACE, REALLY PATTHETIC SERVICE

WHO'S KNOWS UNLESS TOLD, WHAT'S THE JOB FUNCTION OF A SERVICE ADIVISOR, COMMONLY IS TO ADVISE WITH COMMON SENSE WHICH WAS NOT DONE COS SHE WAS ON THE PHONE TALKING ABOUT VOTING AND STUFF, SO HOW THE HELL MUST WE KNOW NO REPAIRS WERE DONE IF SHE NEVER UTTERED A WORD TO US AND Thumbs up