MISREPRESENTATION

I purchased a 2012 C350 from my who bought it brand new from Mercedes. The car came with a step up motor plan to 100 000kms. My brother then approached Sandown Santon and dealt with a Kevin Govender to upgrade this maintenance plan to a 120 000 full plan with no co-payment. He had to pay in, which he did, and was lead to believe that he had upgraded to a full 120 000 maintenance plan.

The last service done this car at Sandton Sandown motors was at approx 97000 kms. at that stage sill did no-one from Sandton mercedes tell him that the maintenence plan was only to 100 000 kms.

Under this impression, that a full (not stepped) maintenance plan was to 120 000 kms, i bought the car from him at 106 000 kms. I have the car now for 4 months. The mileage is 108 000 kms. The fuel pipe on the car detached and i took it in to Cargo Klerksdorp for repairs only to find out that the maintenance plan had expired at 100 000kms.

we have tried to resolve this with Sandton Mercedes. They refused to re-instate the maintenance plan and to add insult, they want to sell me additional warranty.

I am appalled at the lack of responsibility shown by Sandton mercedes and their blatant mis- representation on the part of both Sandton Sandown as well as Mercedes Head office.

For all those mercedes owners dealing with Sandton mercedes. Be careful on what they say they are selling you and what they actually sell you.

I am a Mercedes fan and personally own a ML 350 CDI......

Most cars on the market . in the same category, are similar. It is the back up service that you get that makes the difference.

Based on this ********* behavior by Mercedes Benz, I am seriously considering changing to another brand for future purchases.

My name is Dr S Lala.