Mercedeznot so luxury

I have been a very loyal Benz owner for almost 40 years. Last year I bought a new GLC300D at Eikestad motors. I had an accident on 25 April, and the vehicle was towed to an approved Benz panelbeater. The insurance accepted the quote and work was supposed to start. I was then informed that the parts required were on "back order" from Germany and that it would take months to arrive in SA. After two months, I was informed by the panelbeater that the "essential" parts had arrived and that work could commence. After a further two weeks, I was informed today that more parts were required and have been ordered--again on back order from Germany. It now appears that, if I am lucky, that it will take up to six months for my very expensive German luxury car to be repaired; mainly because Mercedez cannot supply parts in a reasonable time. In the meantime, I am without a vehicle and have been forced, at great expense, to hire a car. I tried to contact head office today but was not able to do so--clearly, they don't want to deal with any customer.I held on for more than ten minutes withou my call being answered. My experience should be a warning to all out there to avoid Mercedez products, as you will not get any good service when you need it most. STAY AWAY! Adv PG Robinson SC